Terms and Conditions of Use
These General Conditions of Sale will be applicable between the company SIMPLEWAKESHOP SLU (hereinafter "Simplewakeshop"), and any person who makes a purchase through the website www.tiendawakeboard.com (hereinafter "Internet user"), called collectively "the parties".
The parties agree that their relations will be governed exclusively by these General Conditions of Sale, which are accessible on the website www.tiendawakeboard.com, and must be, in any case, previously accepted by the client.
In case of modification of the same by Simplewakeshop, the conditions to apply to each Internet user, will always be those accepted at the time of making their purchase.
The Internet user, prior to the hiring and in any case in the purchase process, may access, file and print these general conditions of hiring for consultation.
These contracting conditions will be available in Spanish.
1: Purchase procedure
The Internet user states that he is eighteen years old and has the legal capacity to make a sale on the website www.tiendawakeboard.com. The Internet user is obliged to respect the present General Conditions of Sale.
The sale through www.tiendawakeboard.com, is only available for shipping addresses of Spain and Andorra. The sale is made following the steps described below:
one-. Go to www.tiendawakeboard.com and connect to the store; You have several possibilities to find an article:
Visit the different product categories.
Use our search engine.
When you have found the product you want, click on the photo or its description to discover the product in detail. Once on the product sheet of the article of your choice, select your size. Then click on the "Add to cart" button. If you want to continue buying, continue browsing the page. If you want to finish buying and validate your order click on the cart.
You will be able to visualize the products added by you. In your cart, you can modify your quantities or delete the items you do not want. If you want to finalize the purchase, click on the "Next" button.
3-. identify yourself
If you are a registered user, enter your e-mail and password and click on "Enter".
If you are a new customer, enter in the space for new customers, your e-mail, and click on "Create an account". Then you will be redirected to a registration form, which you must fill out and validate to be registered.
4-. Choose delivery method
Choose how you want to receive your order.
Collection in the SIMPLEWAKESHOP warehouse
Delivery at home: The order will be delivered to the delivery address associated with your customer account.
5-. Validate the basket and choose the payment
Check all the data in your basket:
Your Delivery address: if you wish to modify it, click on "Update".
Your billing address: if you wish to modify it, click on "Update".
Cart of your order
Payment method: Choose the payment method. We currently have the following forms of payment:
- Wire transfer. Possibility of discounts on this payment method.
- Credit or debit card. For any amount. Only Visa, Mastercard Visa Electron and Maestro cards are accepted.
Click on "I have read and accept the General Conditions of Sale". If you are satisfied with all the information of your order, click on "I confirm my order".
If you selected Credit Card, you will be redirected through a secure connection to the payment gateway.
If you selected Bank transfer, the information to make the bank transfer will appear on the next page or in the order e-mail.
You will simultaneously receive a response from the bank, indicating whether your request is accepted or denied.
Click on "return to the store" to close the secure connection and return to the website of www.tiendawakeboard.com
You will receive a first e-mail, which will inform you that your order has been taken into account once the purchase process has been completed ("Order confirmation").
According to the selected payment method, you will receive an e-mail once the payment has been received or informing you how to make the payment, if you selected as payment method Bank Transfer.
You will receive new e-mail to inform you of the status of your order; In process or Sent.
You can track your order if you request it by e-mail once the order has been sent.
The user expressly accepts the issuance of the invoice in electronic format.
You can check the invoices corresponding to your order through your personal area at www.tiendawakeboard.com, by clicking on My Account> History and details of my orders> Invoice in PDF
8-. Reception of your order
Entgift in store SIMPLEWAKESHOP: You will receive an e-mail when your order is available to be picked up at the Vilassar de Mar warehouse, Barcelona.
The transport agency will deliver the order to the shipping address indicated at the time of purchase and which may be different from the billing address. If the first delivery attempt at the shipping address, no one is in it, the transport agency will try the next working day.
The delivery time of the order is indicated approximately in each article and can vary from 24 / 48h to 4-5 days according to the article. In some items under order or that have been exhausted at the time of purchase, the delivery period can be extended 15-20 days.
If you want to know the actual availability of some items, contact us by e-mail, phone or WhatsApp.
9-. Return and exchange policy SIMPLEWAKESHOP
To make a change and / or return you must send us an email indicating the order number to process that change or return. The term for the exchange or return on the products purchased is 14 days from receipt of the same.
The product must be in the same condition in which it was delivered and must keep the instructions, documentation, accessories and their original packaging and labeling.
The return to SIMPLEWAKESHOP must be done using the same box or packaging used in the delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition.
A copy of the proof of purchase and the delivery note of the products must be included in the package, where the products returned and the reason for the return are also marked.
Returns must be delivered to the destination within 7 days after the date of acceptance of the return.
The transport costs originated by the return and / or change will be borne by the customer.
Once analyzed the perfect condition of the merchandise, we will pay the amount of the product within a maximum period of 30 days. We do not refund shipping costs if the return is not justified.
The return will always be made in the same means of payment used for the purchase (transfer or credit card.)
10-. Guarantee policy SIMPLEWAKESHOP
All products offered through the website are completely original, unless otherwise indicated in its description.
All of them have a guarantee period of 2 years, according to the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
SIMPLEWAKESHOP is committed to managing any guarantee with the brands responsible for the change, return or repair of any product that presents a manufacturing defect, always attending to the conditions or policies of guarantees of those brands.
The warranty does NOT cover:
Defects or damage due to improper use or handling of material or wear caused by normal use thereof, are not included in this warranty.
The deficiencies caused by negligence, beating, use or improper manipulation, accidents and / or use not in accordance with the instructions for use, nor materials or products subject to wear due to their normal or consumable uses. Products modified or repaired by the Registered User or any other person not authorized by the manufacturer or supplier are excluded from the guarantee.
Among other assumptions, the Registered User will not have the right to exercise the guarantee of the products and, consequently, the guarantee will not be applicable:
a) if some of the data of the guarantee of the products provided are modified, altered or replaced.
b) if the identification number is manipulated or repaired as well as the guaranteed product without knowledge and authorization of the technical service or the company issuing the guarantee.
c) if it does not have the proof of purchase and the delivery note of the products.
To make use of the guarantee, it is essential to keep the warranty certificate together with the proof of purchase and the delivery note of the products.
The products offered secondhand, used or coming from test will not have warranty.
2: THE PRODUCTS
The website www.tiendawakeboard.com tries to capture, with the greatest possible precision, both the technical and aesthetic characteristics of the products, although the user must take into account that there may be slight differences between the appreciation of the online product and the physical product.
ARTICLE 3: PRICES
The prices set on the website www.tiendawakeboard.com are indicated in euros, including VAT in each of them. Prices are shown excluding gas sending them.
The Retail Price of the item will always be indicated at the moment in which the Internet user has completed the shopping cart, and the client will be informed of the final price of their purchase before validating the payment. Prices may change at any time, but possible changes will not affect orders or purchases with respect to which the user has already received an order confirmation.
Purchases that are destined for any of the territories of the Canary Islands, Ceuta, Melilla, Gibraltar and Andorra, regardless of the billing address, will be exempt from VAT, in accordance with current regulations in this area.
The shipping costs of each order are calculated in real time based on the weight and dimensions of the customer's shopping basket, as well as its delivery address, as a rule.
In any case, the shipping costs will be recalculated at any time when making the purchase through the web, and will appear at all times in the customer's shopping basket, clearly differentiated from the price of the item (s) included in it.
The client will be informed of the final price of his purchase, including the transportation of the same, before making the validation of the payment. For information about shipping costs to the Canary Islands, Ceuta and Melilla and Andorra, consult by e-mail.
Simplewakeshop, undertakes, based on the purchase order made by the Internet user, to take your request into consideration and proceed, where appropriate, to validate / confirm totally, partially or null the purchase, in order that it can accept the purchase and formalize the same.
Simplewakeshop, is committed to notify the status of your order to the Internet, through e-mail, phone call and / or update of the order in the personal space of the customer who can access it by clicking on "My account."
In the event that the purchase confirmation is produced on all of the selected products, Simplewakeshop will contact the user through email, informing him of the products purchased as well as the price of the transport and the status of the order. Simplewakeshop will file the electronic document in which the purchase agreement is formalized, and this will be accessible by the client through the My Account link. The purchase agreement will be formalized in Spanish.
In the event that the confirmation of purchase is partially due to the lack of availability of some selected products, Simplewakeshop will contact the customer informing him of the products finally affected by the sale via e-mail, telephone and / or through the update of the order in the personal space of the client, which he accesses by clicking on "My account". Simplewakeshop will file the electronic document in which the purchase agreement is formalized, and this will be accessible by the client through the My Account link. The purchase agreement will be formalized in Spanish.
In the event that there is no confirmation of the sale due to the lack of availability of all the selected products, Simplewakeshop will inform the user that their purchase can not be made through the telephone, via email and / or through the update of the order in the personal space of the client, which he accesses by clicking on "My account".
In the event that it is not possible to execute the contract due to lack of availability of the selected products, Simplewakeshop will return without any undue delay the sums paid by the Internet user under it or propose changes with improvements.
5: RIGHT OF DEATH
The buyer can freely withdraw from the contract within a period of sixty 14 days. These terms will be counted from the date of delivery of the product; that is, from the date of perfection of the sale.
The Internet user will have the possibility at all times to renounce the sale made, even though the confirmation has been made by www.tiendawakeboard.com, following the following procedure:
By sending an e-mail to the address email@example.com, indicating the following information: personal data and address of the Internet user; order number and date of purchase of the order.
In the event that the Internet user exercises his right of return or withdrawal of the sale, Simplewakeshop will refund the amount previously charged to the Internet, discounting the shipping and return if they have occurred and provided the products are in perfect condition and with its original and never used packaging, within a period not exceeding 14 calendar days from the date on which it was informed of the withdrawal decision. The refund of the amount will be made in the same means of payment, unless the Internet user indicates expressly